Frequently Asked Questions

Ordering

Do I need an account to order?

No. Checkout works as a guest. You will need a phone number and an address we can deliver to, and you must be 18 or over to place an order.

How do I know my order went through?

You get a confirmation email within a few minutes, with your order number and everything you bought. If it has not arrived, check the spam folder before assuming the worst — then message us with the phone number you used.

Can I change or cancel an order?

Yes, if it has not shipped. Message us with the order number as soon as you can. Once it is with the courier it has to run its course, and then the exchange policy applies.

Payment

What payment methods do you take?

Cash on Delivery and bank transfer. Card payment is not available yet. The full detail is on Payment Methods.

Is there a fee for Cash on Delivery?

Rs. 200, added at checkout and shown before you confirm. Bank transfer has no fee — that is why the difference exists. COD is capped at Rs. 25,000; above that, prepayment is required.

I paid by bank transfer. What now?

Upload the screenshot of the transfer on the payment page linked in your confirmation email. We match it by hand, usually the same working day. Orders with no proof after 48 hours are cancelled and the stock released, so do not leave it.

Delivery

How long does delivery take?

3–5 working days across Pakistan. Remote areas can take a little longer, and the courier's own delays are outside our hands.

Do you deliver outside Pakistan?

Not yet.

How do I track my order?

Every order has a page of its own — the link is in your confirmation email. Once it ships, the courier and tracking number appear there and in the dispatch email.

Fit and exchanges

What size am I?

Measure a garment you already own and like, flat, and compare it against the size guide. Every measurement we publish is of the garment, not the body. It is the single most reliable way to get this right first time.

The size is wrong. What do I do?

Size exchanges are free. Message us within 7 days of delivery with the order number and the size you want, and keep the piece unworn with tags on. Full detail on Refund & Exchange.

Do you restock sold-out pieces?

Sometimes, and never on a schedule. Fabric runs out. If a piece matters to you, ask on WhatsApp and we will tell you honestly whether it is coming back.

Care

How should I wash these?

Cold machine wash, inside out, with like colours. Line dry in shade — direct sun is what fades a dark cotton. Do not tumble dry anything with worked detail: eyelet and embroidery are the first things to pull.